Skilled Researcher - MUD

Essential Job Functions:

• Receiving inbound calls and/or make outbound calls to taxpayers to arrange payment agreements
• Responsible for finding contact information and perform research on accounts, research lien holders, and requesting title work and probate as required
• Must be able to utilize headset and computer terminal and navigate through multiple computer systems to input and retrieve information.
• Position requires ability to work in a very structured environment with a diverse workforce.
• Meeting daily, weekly, and monthly production objectives.
• Must be able to adapt to dynamic, quickly changing telecommunications environment.
• Accountable for call quality, attendance, and adherence to work schedule results
• Position requires training new hires
• Must arrive on time and consistently adhere to schedule

• Previous office experience required, 1-2 years Call Center Experience preferred, 6 months of experience within the call center at Perdue Brandon Fielder Collins and Mott preferred
• Bilingual skills a plus, Spanish, Vietnamese a definite plus

• High School diploma or equivalent (Required)
• Some college (Preferred)

• Decision-making skills – Call Center professionals must be able to work independently and make decisions that balance the interests of the Firm, and the customer and make decisions that are cost effective.
• Creative problem-solving skills – Every call is different, responding to these challenges demands quick and creative solutions.
• Ability to effectively deal with difficult people – Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact.
• Little need for control – People who have a great need for control or rigid structure might find call center work challenging, call center work is unpredictable, chaotic and in a constant state of flux.
• Tolerance for stress – Candidates must demonstrate a healthy response to stressful situations and an ability to maintain control in the midst of chaos.

This position involves:

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual performance reviews

While performing the duties of this job, the employee is regularly required to walk, sit, speak, and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.

Employee may be required to travel by air or car.