Spanish Bilingual Customer Experience Agent

Overview

As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service – turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full‑time onsite position based in Northwest Houston, TX 77379.

• Respond to inbound inquiries from Medicare Advantage members, providing accurate, timely, and warm support.
• Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution.
• Embody a customer‑first mindset by actively listening to needs, de‑escalating concerns, and providing personalized, compassionate support.
• Use internal systems and tools confidently to access member information while keeping focus on the human connection behind every interaction.
• Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.
• Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.

• Bilingual (Spanish).
• Strong empathy and customer service orientation.
• Experience with technical support and call center environments.
• Knowledge of health insurance and healthcare industry.

Intermediate Level

Contract to Hire, full onsite position in Houston, TX.

Range: $22.00 – $24.00 per hour.

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth contributions available
• Life insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee assistance program
• Time off / leave (PTO, vacation or sick leave)

July 21 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.