Call Center Specialist- Behavioral Health-Bilingual Spanish​/English

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• 0 Copay for Legacy Provider visits
• 0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Are you ready to be the warm, welcoming voice that guides our patients through their healthcare journeys? At Legacy Community Health, we’re more than just a healthcare provider - we’re a family dedicated to making a meaningful difference in the communities we serve. As a Bilingual Call Center Specialist, you’ll play a pivotal role in ensuring our patients feel seen, heard, and cared for from the very first interaction.

• Be the first point of contact: You’ll be the friendly voice that schedules appointments, answers questions, and provides vital information to our patients.
• Supportive environment: Join a collaborative and nurturing team where your contributions truly matter.
• Work-life balance: Enjoy a role that values your personal and professional well-being, giving you the space to thrive in both areas.
• Team growth: Take advantage of mentorship and development opportunities designed to help you grow in your career.
• Mission-driven work: Contribute to Legacy’s mission of delivering outstanding healthcare services with compassion and respect.

• Serve as the welcoming first point of contact by managing inbound and outbound calls in a call-center environment.
• Maintain a positive and compassionate attitude while assisting patients with their needs.
• Adhere to scheduled work hours and ensure a seamless and pleasant experience for all callers.
• Schedule patient appointments following established protocols and procedures.
• Discuss referrals, insurance status, and eligibility to ensure patients have access to appropriate care.
• Stay updated on processes and developments within your area of expertise to provide accurate information.
• Use excellent problem-solving skills and available resources to address patient inquiries effectively.
• Collaborate with clinical and other departments to ensure all requirements for appointments and treatments are met.
• Identify high-risk or urgent symptoms and relay necessary information promptly to clinical staff.
• Accurately enter patient demographics and log call details into the system.
• Multitask effectively, such as speaking on the phone while operating a computer.
• Understand and apply basic healthcare terminology while maintaining compliance with HIPAA policies.
• Respond to emails and other non-phone inquiries in a timely manner.
• Apply interpersonal skills to de-escalate situations and address subtle indicators of patient distress.
• Perform other related duties as assigned to support the team and organization.

• High school graduate or equivalent required.
• 1‑2 years customer service experience highly preferred.
• Clinical office support experience highly preferred.
• Customer service oriented.
• Pleasant, professional, and articulate phone voice.
• Ability to handle multiple incoming callers/patients, tasks and responsibilities.
• Strong verbal and written grammar skills.
• Accurate keyboard typing, data-entry, and mouse navigation skills.
• Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites.
• Basic knowledge such as math, alphabetical or numerical filing may also be required.
• Patient scheduling experience.
• Attends to workstation on time, ready to work, with minimal absenteeism.
• Knowledge of medical terminology and/or insurance terminology preferred.
• Bilingual English/Spanish strongly preferred with the ability to read, write, interpret and disseminate information in both languages.