Customer Care Representative

Construction Customer Care Representative

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas.

This position is on-site five days per week. The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury home buying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.

The primary responsibilities include:

• Conduct routine Homeowner meetings to observe and assess warranty request submissions
• Service appointment communications and coordination between Homeowners and Trade Partners
• Service Request Management: entering, updating, closing and Purchase Order processing
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer
• Responsible for customer satisfaction metrics related to homeowners served
• All other duties as assigned

This is an excellent opportunity to join one of the nation's most respected Fortune 500 companies!

Does this describe you? You should have outstanding customer service skills, the ability to plan and prioritize while focusing on detail orientation and effective time management. When speaking and writing, you should use appropriate grammar, organize ideas clearly, and articulate ideas concisely. You should also apply creative problem-solving to address business needs and issues and have strong computer skills including Outlook, Excel, and Word.

Do you have these qualifications? Essential:
High school diploma or equivalent, 3 - 5 years of residential construction experience. Preferred:
Experience with a service department, 1 - 3 years of Customer Service Experience.

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more. Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.