Customer Service Representative

Responsibilities

• Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
• Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
• Build relationships with customers through open and honest communication.
• Handle customers complaints effectively and provide appropriate solutions or alternatives.
• Follow communication procedures, guidelines, and policies.
• Stay up to date with new and enhanced products.

• 3+ years of Customer Service experience (preferred but not required)
• 2+ years of Call-Center experience (preferred but not required)
• High School Diploma or GED
• Ability to adapt to a changing environment and handle multiple priorities
• Excellent writing and analytical skills
• Fluent in English (Spanish is a plus, but not required)
• Ability to type approximately 35+ words per minute
• Experience with Microsoft Word
• Experience with Microsoft Excel
• Experience with Microsoft Outlook
• Experience with Microsoft Teams (preferred)
• Experience with Talk Desk software (preferred)
• Experience with Pure Chat software (preferred)
• Experience with Zen Desk software (preferred)
• Experience with ePic software (preferred)