Customer Service Supervisor
Listed on 2026-07-21
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Account Manager
Sun Source and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair.
Responsible for handling the daily (routine) management of customer service representatives. Accountable for ensuring that the customer service operation runs smoothly, and for guiding and directing the daily activities of customer service personnel. Works directly with customers when necessary. Facilitates open communication between all departments within branch location – service, warehouse, sales, and engineering.
OBJECTIVES- Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service. Monitor follow-up to major customers and ensure open communication.
- Maximize contribution margins at the customer accounts serviced.
- Ensure smooth day-to-day operation of the customer service department.
- Manage annual departmental expenses within approved budget.
—act as team leader for customer service personnel at the assigned location
- Effectively align customer service representatives with accounts to be serviced
- Provide ongoing supervision, training, coaching and overall direction to ensure work is completed accurately and timely
- Conduct periodic performance reviews with customer service representatives
—develop knowledge of the customer accounts serviced, specifically:
- Overall understanding of the buying process and business process for major customers
- Identification of key contacts at major customers
- Identification of critical issues at major customers and knowledge/support of plans to ensure customer satisfaction
—demonstrate broad understanding of Sun Source’s customer service functions, processes and tools, and their impact on other Sun Source departments. Be able to:
- Process orders
- Process returns
- Navigate Trend system
- Interpret pricing structure
- Utilize support systems
- Interpret and ensure proper execution of policies
- Process quotes
—demonstrate ability to communicate and coordinate efforts effectively with all Sun Source departments to ensure that internal and external customer issues/concerns are resolved in a timely manner.
—demonstrate broad understanding of Sun Source technology/service offerings and attain a passing score on the related proficiency test; also demonstrate advanced knowledge of Sun Source conversion capabilities.
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation. Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
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