Senior Record Representative

We at Kelly® hear you, and we’re here for you! We’re seeking a Senior Records Representative to work at a premier client in Houston, TX 77060. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary: $19.00/hour

Work Schedule:

Monday – Friday 8:00 am – 5:00 pm

• Respond to inbound and outbound calls and emails while managing escalations and the “do not call” list.
• Communicate with custodians to confirm receipt of record requests and ensure timely delivery.
• Act as liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.

• 2‑4 years of experience in a fast‑paced customer service contact environment (B2B preferred).
• Proven success in collections and/or customer service with stable work history.
• Experience with Customer Relationship Management (CRM) software.
• High School Diploma or equivalent; relevant college coursework or certification is preferred.

• Dynamic team that values customer service and operational excellence.
• Supportive environment encouraging professional growth and development.
• Standard Monday‑Friday schedule with regular business hours.
• Reputable organization known for commitment to quality and customer satisfaction.
• Eligible employees have access to voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, short‑term disability, and retirement savings plan.
• Service bonus and holiday pay plans (up to eight paid holidays per benefit year).
• Transit spending account.
• Paid sick leave under applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation regarding the application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with California’s state and local Fair Chance laws and participates in E‑Verify to confirm authorized employment.