Industrial Solutions Engineer; Client Success Specialist

Welcome to the world of
Environmental Intellect (Ei)

— where industrial facilities meet digital innovation. We’re a remote-first team of
CAD pros, engineering masterminds, field experts, project wranglers, and software builders

on a mission to transform how industrial facilities understand and use their data. Our clients operate some of the most complex plants in the world, and we help them turn mountains of information into clear, actionable insight. Curious to learn more about the extraordinary world of Ei? Make your way to our website at

This role is an excellent fit for someone with approximately
3–5 years of experience

in a refinery, petrochemical facility, manufacturing plant, EPC firm, or similar industrial environment who enjoys working with people, learning new technology, and solving complex customer challenges. If you're looking to leverage your technical background in a more consultative, customer-facing role, we'd love to hear from you.

As an
Industrial Solutions Engineer (Client Success Specialist),

you'll become a trusted advisor helping some of the world’s leading industrial companies solve complex operational and engineering challenges using Ei's software platform.

You’ll work directly with engineers, maintenance teams, operations personnel, and plant leadership to understand how they work, identify opportunities for improvement, and help them maximize the value of Ei's technology.

This role will initially support one of Ei's largest strategic client partnerships, requiring frequent onsite engagement at a petrochemical facility near Southeast, Houston. As client needs evolve, you’ll also support additional Client Success initiatives across Ei's customer portfolio.

Think of this role as
part consultant, part problem solver, part technology expert, and part trusted advisor.

You don't need to be an expert in our software on day one—we’ll teach you that. What we're looking for is someone with an industrial mindset who enjoys solving problems, learning new technology, and building strong relationships with customers.

You’ll become a trusted partner to our clients.

• Build relationships with engineers, operations, maintenance, reliability, and leadership teams
• Lead onsite client meetings, workshops, and solution discussions
• Deliver presentations and product demonstrations to client stakeholders
• Advocate for client needs internally while aligning them with Ei's solutions
• Help clients maximize the value of their investment in Ei

You’ll help clients adopt, expand, and thrive with Ei’s technology.

• Support onboarding, training, and client success planning
• Learn customer workflows and recommend best practices for using Ei's solutions
• Monitor account health and usage metrics to identify opportunities and risks
• Ensure clients achieve the outcomes they expected when partnering with Ei
• Facilitate adoption strategies that drive long-term engagement and value

When challenges arise (and they will), you’ll help clear the path.

• Partner with Product and Engineering teams to communicate customer needs and recommend improvements
• Ensure support requests are triaged and resolved efficiently
• Identify root causes and recommend long-term improvements
• Help transform client feedback into product enhancements
• Partner with technical teams to resolve complex customer challenges

You’ll help clients unlock the full potential of Ei’s solutions.

• Introduce clients to new features and capabilities
• Identify opportunities for expanded use cases across teams or facilities
• Support product demonstrations, workshops, onsite training sessions, and solution reviews
• Help capture client success stories and case studies
• Promote best practices that increase adoption and customer value

You’ll help shape the future of Ei’s products.

• Gather and organize feedback from real users
• Collaborate with Product Ops, Engineering, and Product teams
• Identify patterns that lead to product improvements and better training resources
• Ensure customer perspectives are represented in strategic discussions