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Lead, Customer Support; Hybrid — Houston

Job in Houston, Harris County, Texas, 77246, USA
Listing for: PCS Software Inc
Full Time, Part Time position
Listed on 2026-07-26
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, Customer Service Rep
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 90000 - 110000 USD Yearly USD 90000.00 110000.00 YEAR
Job Description & How to Apply Below
Position: Lead, Customer Support (Hybrid) — Houston

PCS Software, Inc. is seeking a Manager, Customer Support in the Houston area to lead a 5+ member team across specialist roles, ensuring first-touch resolution and high-quality customer interactions.

The role operates in a hybrid environment with onsite 2 days per week and up to 20% travel for escalations, events, and conferences. You will own performance management, KPIs, and cross-functional collaboration with Customer Success, Product, and Engineering to improve the PCS TMS platform and

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