Customer Service Representative

Job Description:

Are you a dedicated and professional Customer Service Representative located near Houston TX? Do you have excellent time management and communication skills?

Are you a dedicated and professional Customer Service Representative located near Houston TX? Do you have excellent time management and communication skills?

• $22 per hour pay rate
• Full Time
• Contract
• Onsite in Houston - Travel Required

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

• High school diploma or equivalent and at least 1 year of customer service or related work experience OR Associate s degree with demonstrated capability in a comparable role
• Excellent time management, organizational, written and verbal communication skills
• Analytical problem solving and sound decision-making abilities
• Ability to manage difficult or sensitive situations with professionalism
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Friendly, detail-oriented, and customer-focused approach
• Basic computer and data entry skills

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

$22.00 / hr
HV23
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