Customer Service Representative

Customer Service Representative (Bilingual Preferred)

Titan Factory Direct

Full-Time | Monday-Friday | 7:00 AM - 4:00 PM
Location:
Elmendorf Sales Center & San Antonio Clearance Center
Salary:
Approximately $50,000 per year

Titan Factory Direct is seeking a Customer Service Representative to coordinate and manage all post-sale service operations for two of our retail locations:
Elmendorf and San Antonio Clearance Center. This position plays a vital role in delivering an exceptional customer experience by ensuring service requests are handled efficiently, contractors stay on schedule, and homeowners receive timely communication throughout the service process.

If you are highly organized, enjoy solving problems, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to hear from you.

Bilingual (Spanish/English) candidates are strongly preferred.

As the Customer Service Representative, you will serve as the primary point of contact for all customer service activities after the home sale.

Responsibilities include:

• Handle all incoming customer service requests for two Titan Factory Direct sales centers:
  Elmendorf and San Antonio Clearance Center

• Communicate daily with contractors regarding scheduling, work orders, and service completion

• Review home walk-through reports and order warranty and replacement parts

• Track parts deliveries and coordinate service appointments with contractors

• Communicate with manufacturers regarding warranty claims, parts, and service issues

• Manage and maintain inventory in the parts depot

• Keep customers informed throughout the service process and provide regular updates

• Coordinate with sales, operations, and service teams to ensure timely issue resolution

• Maintain accurate service records and documentation

• Prioritize multiple service requests while ensuring excellent customer satisfaction

The ideal candidate is:

• Customer-focused with exceptional communication skills

• Highly organized and detail-oriented

• Able to multitask and prioritize in a fast-paced environment

• A proactive problem solver who follows through on commitments

• Comfortable communicating with customers, contractors, manufacturers, and internal teams

• Professional, dependable, and team-oriented

• Customer service or service coordination experience preferred

• Experience scheduling contractors, service technicians, or vendors is a plus

• Strong computer skills, including Microsoft Outlook, Excel, and Word

• Excellent organizational and time management skills

• Ability to communicate professionally both verbally and in writing

• Bilingual in Spanish and English is strongly preferred

• Experience in manufactured housing, construction, warranty service, or homebuilding is a plus but not required

• Salary of approximately $50,000 annually

• Monday-Friday schedule (7:00 AM - 4:00 PM)

• Medical, Dental, and Vision Insurance

• 401(k) with a 50% company match

• Paid vacation and holidays

• Ongoing training

• Stable, full-time position with a growing company

Titan Factory Direct is one of the fastest-growing manufactured housing retailers in Texas. We believe exceptional customer service doesn't end when the home is sold-it continues through every stage of the homeowner's experience.

If you're looking for a career where your organizational skills, communication abilities, and commitment to customer satisfaction make a real impact, we'd love to meet you.

Titan Factory Direct
Helping Families. Delivering Exceptional Service. Building Careers.

Titan Factory Direct is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected status.