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Customer Service Quality Analyst & Coach
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-30
Listing for:
Colibri Group
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Colibri Group is seeking a Customer Service Quality Professional to drive data-informed quality strategies across voice, chat, and email channels. You will evaluate performance, identify trends, and influence coaching and training to raise the standard of customer interactions.
The role emphasizes collaboration with managers and QA colleagues to implement SOPs and continuous improvement efforts, aligning service with evolving business needs.
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