CX & Escalation Specialist — Calm, Quick Resolutions
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-07-31
Listing for:
AlphaGraphics
Full Time
position Listed on 2026-07-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Alpha Graphics of West Houston is seeking a Customer Experience & Escalation Specialist to manage inquiries, complaints, and escalations with empathy and professionalism. You will document interactions, coordinate with production and management, and ensure timely resolutions while maintaining customer trust.
The role requires 1-2 years of frontline customer service, strong communication, and the ability to handle multiple tasks in a busy setting. $16.72/hour, full-time, Houston, TX location.
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