Customer Engagement Specialist

About The Role

The Customer Engagement Specialist plays a key role in managing digital leads, MLS listings, and customer engagement touchpoints to enhance Perry Homes' customer journey and brand reputation. This position combines digital responsiveness, data accuracy, and customer service excellence to ensure that prospective buyers and agents receive timely, high-quality experiences.

• Serve as the first point of contact for all online and phone inquiries, including website chats, social media, and third-party lead sources
• Qualify, re-assign, and distribute digital marketing leads from the NHC Queue to the to appropriate Sales Queues
• Provide prompt, friendly, and professional responses to customer and agent inquiries via phone, chat, email, and messenger platforms
• Enter, update, and maintain MLS listings across multiple regions and systems with a high level of accuracy
• Coordinate listing details (pricing, photos, descriptions, promotions) with Sales Professionals, Divisional Marketing Managers, and Division Presidents
• Respond to customer inquiries with professionalism, empathy, and efficiency
• Support customer satisfaction and brand reputation through active follow-up, problem-solving, and documentation

• High School Diploma or equivalent required;
  Bachelor's degree in Business, Communications, Marketing, or related field preferred
• Minimum 1-2 years of experience in MLS coordination, customer service, or digital lead management
• Experience with CRM systems and MLS platforms required;
  Salesforce experience preferred
• Strong written and verbal communication skills
• Ability to handle confidential information and represent the company professionally

• Competitive compensation and benefits package:
• Medical, dental, vision coverage
• Financial Planning
• Time Off & Life Balance
• Family & Lifestyle
• Opportunities for growth and development
• Culture that is collaborative, inclusive, fast-paced, people-first
• Stable company with strong reputation in the market

At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional home buying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work.

• Note to job seekers:
  Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***

Perry Homes is an Equal Opportunity Employer