Customer Success Specialist

Responsibilities

• Track every active lead and trial - nobody goes quiet for lack of a follow-up.
• Draft outreach, check-ins, and re-engagement emails that actually get replies.
• Keep Hub Spot clean and current, so the whole team always knows where things stand.
• Shepherd trial and subscription agreements through to a signed deal.
• Own the day-to-day relationship with our Vulcan customers.
• Answer questions fast, and know exactly who to loop in when you can't.
• Help new customers get up and running with a smooth, confident onboarding.
• Relay what customers are telling you to our product and engineering teams.
• Team up with Customer Success and Marketing to keep everything consistent and sharp.
• Support our BD lead with the scheduling, notes, and prep that keeps deals on track.

• You've done customer success, account management, or sales support before, ideally somewhere SaaS or data-driven.
• You're relentless about follow-through – nothing slips through the cracks on your watch.
• You write well and confidently – outreach and customer emails come naturally to you.
• You're comfortable being the translator between commercial and technical teams.
• You're organized, CRM‑savvy (Hub Spot a plus), and genuinely energized by a fast‑moving startup.
• Energy sector experience or connections? Even better.

Demonstrates strong customer success and account management capabilities, with a focus on effective communication and relationship building. Proficient in utilizing Hub Spot for CRM management and ensuring seamless onboarding and follow‑up processes.