Hybrid Software Support Intern - Part-Time (Houston

Software Support Intern (20-25 hours a week part-time)

Estimated

Start Date:

Immediate

Location:

Houston, Texas (hybrid work enviornment with Wednesday and Thursday onsite and other work days remote once training is complete.) Candidates must be local to the Houston, Texas metro area with reliable transportation to the west side of Houston two days a week.

Immediate Supervisor:
Support Manager

Hours:

Training will occur during daytime hours on Wednesday and Thursday for the first 8-weeks around your school schedule availability. Regular work shifts will be flexible around your school schedule between the hours of 7a.m.

-7p.m. with on call duty as necessary on weekends and holidays. This position is part-time around your school schedule and the company's needs, however, candidates must be available to work at least part-time in the PCS office on Wednesday's and Thursday's, so reliable transportation to the west side of Houston is required.

Company Background: PCS Software, Inc. is an AI platform for the transportation logistics market space providing the trucking industry's most effective transportation management platform to improve fleet management and delivery systems and increase profits for our customers. Through innovation and invention, our software individualizes work routines, consolidates workflows, and streamlines management controls to improve accountability, transparency, and eliminate costly and redundant manual processes.

Trucking companies and freight brokers trust PCS to optimize their dispatch, accounting, and fleet operations. TL, LTL, Intermodal, and freight brokerage services. PCS automates operations to easily access information and reduce inefficiencies that maximize sales and revenue. Founded in 1997 and located in Houston, Texas, PCS Software is the leading developer of hosted software solutions designed specifically for the ground transportation industry.

As a part-time Software Support Intern, you will be joining our fast-growing team responsible for delivering value to and driving knowledge, support, adoption, and loyalty across our growing customer base in a response environment on site currently in the PCS Software, Inc. office in Houston, Texas. Software Support Interns must be calm by nature, not get upset easily, have a pleasant phone personality with extremely clear oral and written English communications at all times.

You will need to confidently handle difficult situations on the phone on a regular basis.

The ability to provide a pleasurable customer service experience is of utmost importance to this role and keep a level head during stressful events is key to success in this role. We have a small, but fun and energetic Software Support Team and are looking to grow our team to meet our growth in software licensing sales. Joining the Software Support Team at PCS Software, Inc.

is a great way to start your career in technial software support and opens many opportunities for career growth inside PCS Software, Inc. upon successful graduation from your STEM degree.

• Assist customers with the proper use of the PCS proprietary platform via phone conversations or email responses to their questions or issues.
• Troubleshoot end-user Level 1 or Level 2 customer reported software problems utilizing Salesforce as the helpdesk ticket support system.
• Participating member of the technical software support team resolving our customer's general software platform issues while maintaining excellent customer service.
• Daily management of help desk tickets with service level agreements (SLA) response time requirements requiring you to interact with clients and end users via email, chat, or phone conversations.
• Remain up to date on PCS Software product features.
• Work assigned around your school schedule as part of the on-call support team.

Our guiding principle at PCS Software is customer service. We believe that we are a customer service company that happens to make the best software in our industry. If you are driven to delight customers and treat every fellow employee with that same level of excellence and care, then we want to talk to you!

At PCS…