CX & Escalations Specialist — Calm, Resolved Fast
Job in
Houston, Harris County, Texas, 77246, USA
Listed on 2026-08-03
Listing for:
AlphaGraphics of Greenway Plaza
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Alpha Graphics of West Houston is seeking a Customer Experience & Escalation Specialist to be the calm voice of our operation. You will manage inquiries, complaints, and escalations with empathy and professionalism, balancing priorities to ensure every customer interaction feels supported and heard.
You will document interactions in our systems, coordinate with production and management to resolve issues quickly, and help improve processes to prevent future escalations.
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