Customer Support Specialist

Customer Support Specialist Zum Hauptinhalt springen

Xylem verwendet Cookies, um die notwendige Funktionalität der Website bereitzustellen, Ihre Erfahrung zu verbessern und unseren Datenverkehr zu analysieren. Durch die Nutzung unserer Website erklären Sie sich mit unserer Datenschutzrichtlinie und der Verwendung von Cookies einverstanden. Support Specialist page is loaded## Customer Support Specialist Bewerbenremote type:
Hybridelocations:
Houston, Texas (Operations) time type:
Full time posted on:
Heute ausgeschriebenjob requisition :
R49861

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.
** How Success Is Measured
** Delivers customer-first results in a fast-paced environment by owning outcomes end-to-end, making decisions within role authority, meeting commitments with professionalism, and improving performance using data, feedback, and KPIs.
** Core Responsibilities & Tasks
*** Prepare and process quotes, orders, and changes accurately and on time
* Review customer requirements (approvals, terms, compliance) and maintain complete documentation
* Create supplier purchase orders and coordinate with sourcing/procurement to meet delivery needs
* Monitor backlog, shipments, and issues; communicate status, risks, and next steps proactively
* Partner cross-functionally (finance/credit, billing/AR, operations, logistics, technical) to resolve blockers
* Improve how work gets done by reducing rework, improving cycle time, and elevating customer experience
** 1. Business & Operational Acumen
** Executes core processes with speed, accuracy, and sound business judgment.
* Uses CRM/ERP efficiently; maintains clean, reliable data
* Anticipates impacts across pricing, sourcing, inventory, freight, and billing
* Adapts quickly to shifting priorities while maintaining quality
** 2. Compliance & Risk Management
** Follows controls and documentation standards while supporting customer needs with urgency.
* Validates customer requirements and purchase documents; balances speed with accuracy
* Maintains complete, accurate supporting documentation per process
* Consistently follows required controls to reduce financial and operational risk
** 3. Customer Focus & Relationship Support
** Demonstrates a customer-first mindset by prioritizing responsiveness, clarity, and follow-through to protect trust, meet commitments, and deliver a consistently strong customer experience.
* Responds quickly and professionally via phone/email
* Sets expectations with proactive, clear updates on status, risks, and next steps
* Uses feedback and trends to improve the customer and partner experience
** 4. Collaboration & Cross-Functional Partnership
** Aligns across teams to remove blockers and meet customer commitments.
* Coordinates with sales, operations, finance, sourcing, operations, logistics, billing/AR, and technical teams to keep work moving
* Resolves within role authority; escalates early with context and recommended options
* Communicates handoffs, timelines, and priority changes clearly
** 5. Execution & Accountability
** Demonstrates empowered ownership, reliability, and follow-through, delivering quality results in a fast-paced environment and meeting commitments to customers and business partners.
* Manages multiple priorities and deadlines in a fast-changing environment
* Owns open items end-to-end; follows through until resolved
* Delivers accurate, timely work and tracks performance against KPIs (cycle time, on-time fulfillment, backlog, documentation accuracy)
* Maintains reliable attendance and follows time-off/notification procedures
** 6. Professional Effectiveness & Growth Mindset
** Demonstrates professionalism, accountability, and a growth mindset consistent with a Fortune 500 environment.
* Takes initiative, works…