Account Coordinator

Description

Are you a customer-focused professional who enjoys managing orders, coordinating logistics, and building strong client relationships?

We are seeking a Customer Service / Account Coordinator to serve as the primary point of contact for customers while supporting order management, inventory coordination, production scheduling, and logistics activities. This role plays a key part in ensuring a seamless customer experience from quote through delivery and invoicing.

Key Responsibilities for the Customer Service / Account Coordinator

+ Serve as the main contact for assigned customer accounts, responding to inquiries and resolving issues over the phone and via email.

+ Creating quotes

+ Manage the order lifecycle from quote creation through invoicing and delivery.

+ Coordinate with sales, production, warehouse, logistics, and accounting teams to ensure customer expectations are met.

+ Maintain customer inventory records and prepare inventory reports.

+ Create and process orders, purchase orders, invoices, credits, and shipping documentation.

+ Assist with production scheduling and communicate order status updates.

+ Coordinate domestic and international shipments, freight providers, and logistics partners.

+ Ensure data accuracy within the ERP system and customer databases.

+ This position will be heavy customer facing

Requirements

Qualifications for the Customer Service / Account Coordinator

+ 2+ years of customer service, account coordination, order management, logistics, or supply chain experience.

+ Experience working within an ERP system;
Microsoft Dynamics AX experience is a plus.

+

Experience with Customer Portals - such as ARIBA or Open Invoice, etc.

+ Strong organizational and multitasking abilities.

+ Excellent communication and customer relationship skills.

+ Proficient in Microsoft Office, including Excel.

+ Ability to thrive in a fast-paced, team-oriented environment.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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