Customer Service Representative - Houston, TX

Job Title

Job Description

NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers' full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world.

Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world's most advanced drilling solutions.

Primary Duties & Responsibilities

• Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
• Quoting assigned customers on requests received.
• Managing customer needs and expectations by proactively reviewing open orders.
• Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
• Liaise with customer regarding quotations and invoicing queries.
• Work with warehouse department to arrange for necessary parts to be shipped for respective service call.
• Work with service coordinator to arrange for Service personnel to be available for the respective service call.
• Comply with all NOV Company and HSE policies and procedures.
• Perform other duties as assigned.