BDC Appointment Coordinator

Position Overview

The BDC Appointment Coordinator at DeMontrond Automotive Group serves as the primary point of contact for inbound and outbound customer communication related to sales and service appointments. This role ensures timely follow-up with leads, accurate scheduling of appointments, and delivery of a consistent, high-quality customer experience that supports dealership growth and customer retention.

• Customer Communication Respond to inbound calls, internet leads, text messages, and emails in a timely and professional manner.
• Appointment Setting and Management Schedule, confirm, and reschedule sales and service appointments.
• Ensure all appointments are accurately entered into the CRM system.
• Lead Management Monitor and manage leads from multiple platforms, including website, third-party providers, and manufacturer sources.
• Customer Experience Deliver a high level of customer service to create a strong first impression of the dealership.
• Performance and Reporting Meet or exceed daily, weekly, and monthly performance goals, including call volume and appointments set.
• General Administrative Support Assist with special projects, marketing campaigns, and outreach efforts as directed by management.

• Education and Experience High school diploma or equivalent required.
• Skills and Abilities Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Ability to handle a high volume of calls and multitask effectively.
• Proficiency in CRM systems, texting platforms, and Microsoft Office Suite.
• Strong attention to detail and organizational skills.
• Self-motivated with a results-driven mindset.

• Primarily office-based with regular use of a computer and phone systems.
• Requires sitting for extended periods and frequent use of headset and computer.
• May require evenings, weekends, and flexible scheduling based on dealership needs.
• Fast-paced environment with performance expectations tied to measurable goals.

DeMontrond Automotive Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.