Benefits Help Desk Specialist
Listed on 2026-08-07
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Management, Client Relationship Management
Benefits Help Desk Specialist
Full Time Houston, TX, US
Salary: $45,000.00 Annually
Reports to:
Client Services Manager
Location:
Houston Corporate Office
The Enrollment Solutions Help Desk Specialist is responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll). This position is critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment. It will work closely with the Enrollment Solutions team in promoting superior customer service as well as meeting/exceeding the enrollment platform engagement objectives.
Qualifications- Must be Bilingual English/Spanish
- 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
- 2 years experience working in a call center environment.
- 2 years experience working in customer service.
- Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
- Strong customer service skills and a proven track record of handling sensitive client information.
- Must have strong knowledge and work experience using Excel, Word & Outlook.
- High school diploma required or equivalency required (GED).
- 1 year experience working in financial services.
- 2 years Human Resources Information Systems knowledge.
- Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA
Must be able to obtain and maintain security clearances and successfully complete a thorough background check.
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