Customer Success Consultant in Houston, Texas

Customer Success Consultant

Join SSG to outpace your ambition, growth and impact.

Are you a relationship-driven professional who thrives on problem-solving, operational excellence, and delivering exceptional customer experiences? SSG is looking for a Customer Success Consultant to play a critical role in supporting our clients, contractors, and account operations while helping drive long-term business success. In this role, you'll serve as a trusted partner, ensuring seamless service delivery, maintaining operational efficiency, and creating positive experiences for both clients and contractors.

If you enjoy working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Outpace Your Impact

As a Customer Success Consultant, you'll be at the center of client and contractor success, helping ensure every placement, process, and interaction is handled with accuracy and care.

• Create and update placements, process extensions, and maintain accurate CRM records
• Ensure data integrity through timely documentation and verification of key placement details

Issue Resolution & Ticket Management

• Manage and resolve client and contractor inquiries through the ticketing system
• Communicate updates, escalate issues when necessary, and ensure timely resolutions

Contractor Monitoring & Lead Generation

• Monitor contractor performance, attendance, compliance requirements, and assignment timelines
• Identify business development opportunities through contractor feedback and evolving client needs

Operational & Field Support

• Coordinate mobilization and demobilization activities, including vehicles, equipment, badges, gas cards, and onboarding logistics
• Support operational requirements to ensure contractors are set up for success

Client Support - Platinum Accounts

• Conduct and document contractor performance reviews alongside client leadership
• Assist with billing, invoicing, reconciliation, and reporting activities
• Support onboarding, compliance documentation, and payroll issue resolution
• Partner with internal teams to provide exceptional account support

Process Improvement

• Identify workflow inefficiencies and recommend solutions
• Support continuous improvement initiatives across CRM, ticketing, and operational processes

Account & Business Support

• Assist with special projects, reporting, compliance activities, and urgent client requests
• Adapt quickly to changing priorities while maintaining service excellence

Be Rewarded and Recognized

• Competitive base salary
• Monthly and quarterly performance incentives
• Clear career progression opportunities within a growing business
• 17 PTO days
• 14 paid holidays, 2 floating holidays, and 2 volunteer days
• Comprehensive medical, dental, and vision coverage
• 401(k) program
• A collaborative culture where achievements are celebrated

At SSG, you'll gain exposure to client management, operations, contractor engagement, and business support while working alongside experienced professionals committed to your development.