Cashier​/Customer Service Associate

Cashier & Customer Service Representative

Job Title:

Cashier & Customer Service Representative

Location:

Houston, Texas

Reports to:

Site Manager Compensation Range: $14–$16 per hour (based on experience and qualifications)
Benefits:
Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off, and travel opportunities

About TGUTGU (The Ground Up, Inc.) has carved a niche for itself in the sustainable and green waste recycling sector, with a steadfast commitment to environmental stewardship and innovation. We provide products to retail and wholesale markets, as well as operating as a significant support system for the Ceres emergency response division and operate out of Houston, Texas.

Driven by Purpose, Powered by People At TGU, you’re more than just an employee—you’re part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in supporting sustainable practices and community resilience. We value initiative, respect diversity, and give our people the freedom to lead.

We offer competitive pay, travel opportunities, and a culture built on innovation and teamwork. If you show up with dedication, share the commitment, react with urgency, and deliver solutions, you’ll fit right in. We don’t just respond to challenges; we rise to them.

What We Are Looking For The Cashier & Customer Service Representative is a critical front-line role within TGU’s retail operations. This position ensures exceptional customer service, accurate transaction processing, and a welcoming store environment. The role fits within the retail team and reports directly to the Site Manager. It does not manage people but collaborates closely with team members to support daily operations.

Success in the first 12 months includes:

Consistently delivering excellent customer service

Maintaining accuracy in all POS transactions and daily closeouts

Keeping the workspace clean, organized, and safe Demonstrating reliability, urgency, and teamwork aligned with TGU values

What You Will DoProvide prompt and friendly customer service to ensure a positive shopping experience.

Process POS transactions efficiently and accurately, including cash, credit card, and check handling.

Perform monetary transactions with precision, including giving and receiving accurate change.

Run daily reports and balance daily closeout to ensure financial accuracy.

Answer telephone inquiries promptly and professionally.

Maintain a clean, neat, safe, and secure work area.

Gain in-depth knowledge of TGU’s product line to assist customers effectively.

Perform light housekeeping tasks to maintain a tidy environment.

Collaborate with team members to support store operations and achieve shared goals.

Adapt to additional duties as needed to support the retail team and TGU’s mission.

Required Qualifications 1–2 years of experience in retail, customer service, or a related field.

Bilingual proficiency in English and Spanish (required).High school diploma or equivalent.

Proven ability to communicate effectively in English and Spanish.

Strong organizational skills and attention to detail in handling transactions.

Ability to work in a fast-paced environment, independently or as part of a team.

Demonstrated reliability, flexibility, and a positive, team-oriented attitude.

Preferred Qualifications Previous experience with POS systems or cash-handling processes.

Customer service training or certification.

Basic knowledge of sustainable or green products.

Strong interpersonal skills to build rapport with diverse customers.

What to Expect As a Cashier & Customer Service Representative at TGU, you will be at the forefront of customer interactions in a fast-paced retail…