Customer Service Representative - (496714

Department

Parking & Transport Operations

$16.63 - $20.82

Receives and responds to the more difficult customer inquiries and complaints in person, by telephone and/or email. Investigate sand researches complaints and participates in negotiating solutions. Conducts proactive customer services activities and may conduct periodic surveys to assess the effectiveness of the program.

• 1. Handles more difficult questions and issues; provides general information; verifies information; and refers individuals to applicable office or department for further assistance asneeded.
• 2. May serve as team lead for lower-level customer service representatives, including coordinating entries in call center tracking database, ensuring vendor notification and resolution ofissues.
• 3. Accepts and processes requests for official university information or documents; provides instructions on how to obtain university information or documents.
• 4. Investigates complaints from customers and participates in negotiating solutions.
• 5. Conducts proactive customer service activities inside and outside the department.
• 6. May be involved in the release of information to, other universities or external agencies.
• 7. May handle money received as payment for processing forms.
• 8. May conduct periodic customer satisfaction surveys, prepare reports, and other departmental projects.
• 9. Performs other job-related duties as assigned.

MQ:
Requires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. asmight normally be acquired through attainment of a high school diploma or GED. Education verification will be conducted upon acceptance of an employment offer.

Requires a minimum of three (3) years of directly job-related experience.

This position may require working weekends, and extended hours based on operational needs and scheduled events.

Posting to hire three customer service reps.

All positions at the University of Houston-System are security sensitive and will require a criminal history check.

The University of Houston System and its universities are Equal Opportunity Institutions. Everyone is encouraged to apply.