Office Support ​/ Customer Service Associate

Office Support / Customer Service Associate

Payrate: $22-$23.50/hour

Location:

Houston, TX 77032

Schedule:

7:30am to 4:30pm, M-F Overview:
The individual in this role will provide essential clerical support to the Regional Distribution Center. As cross-training is vital to the overall success of our facility, the selected candidate must be willing to learn and support all office processes.

Key Responsibilities:

• Clerical Support:
  Managing logs, reports, and documentation, including SOX controls, to ensure accurate shipping and receiving.
• Safety Compliance:
  Coordinating safety training, documentation, and OSHA compliance.
• Customer Service:
  Acting as a liaison between customers, employees, and logistics, handling inquiries, and resolving issues with orders.
• Inventory & Logistics:
  Updating database systems, handling Bill of Lading creation, and managing "will call" orders, UPS, and LTL.
• Vendor Support:
  Initiating inbound vendor or in-transit freight claims for damaged products or shipping deviations
• Participates in other projects as assigned.

Duties and Responsibilities:

• Under general direction, provides clerical support to the Regional Distribution Center.
• Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors.
• Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance.
• Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation.
• Provides timely customer service to all internal and external customers.
• Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations.
• Carries out any supporting activities, including determining disposition of damaged product.
• Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues.
• Participates in other projects as assigned.

Requirements:

• Requires a high school diploma or an equivalent combination of education and experience.
• A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 2 years related experience.
• HVAC industry experience preferred.
• Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Requires good verbal and written communication skills.
• Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires some experience with general office applications such as FAX and EDI.
• Prefer experience using SAP including using queries.

Compensation / Pay Rate (Up to): $22.00 - $23.50 Per Hour

All compensation and pay rates are dependent upon skills and experience. Pride Staff is an equal opportunity employer.