Customer Operations Specialist

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives.

Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Where Your Purpose Accelerates Our Mission As a Customer Operations Specialist, you will play a critical role in ensuring patient information and cardiac monitoring data are accurately processed and entered into company systems.

This is where your work supports timely patient care by maintaining data integrity, managing inbound customer inquiries, and ensuring the proper handling of cardiac monitoring devices and related records. Success in this role is measured by accuracy, productivity, compliance, and the timely processing of incoming products and information.

• Upload CAM patch data and associated patient information into company systems, ensuring complete and accurate documentation.
• Organize, scan, label, and process incoming CAM products and records to support daily operations.
• Enter patient documentation, symptom diaries, notes, complaints, and other required information into designated systems.
• Answer inbound customer calls and emails, providing information, resolving routine inquiries, and routing requests according to established procedures.
• Document customer interactions, correspondence, and case details within company systems.
• Identify and elevate data discrepancies, documentation issues, or customer concerns in accordance with standard operating procedures.
• Assist with inventory management, including the intake, storage, recycling, and disposal of cardiac monitoring devices according to company policies and regulatory requirements.
• Lift, move, transport, and handle cardiac monitoring equipment, supplies, and inventory weighing up to 50 pounds.

• High school diploma or equivalent.
• Experience using computer systems for data entry, documentation, and record maintenance.
• Proficiency with Microsoft Office applications.
• Experience working with multi-line phone systems or handling inbound customer inquiries.
• Ability to maintain confidential and sensitive patient information in compliance with company policies.
• Ability to accurately process and manage high volumes of information and documentation.
• Ability to lift, move, and carry items weighing up to 50 pounds, with or without reasonable accommodation.
• Ability to complete assigned tasks with or without reasonable accommodation.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The starting hourly rate for this role will be $16.15 per hour. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles.

• Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and…