Printing Customer Service Representative

Copy Doctor is seeking a friendly, committed and self-motivated individual to join our team. The Customer Service Representative main responsibility is to be the first point of contact with our customers. Whether they are placing/picking up an order, or need assistance with the self-serve printers and computers, the CSR is there to provide a great customer experience.

• Greet and attend customers as soon as they walk into Copy Doctor
• Respond to customers inquiries in a timely, courteous and professional manner.
• Address customer complaints and seek the input of Manager when the matters cannot be resolved
• Assist customers in the self-service area
• Check out customers at the cash register
• Fill job order sheet per Copy Doctor procedure
• Develop estimates and quotations using the Point of Sale System.
• Call customers to gather input to quote a print job, as well as to notify customers when jobs are ready
• File completed jobs
• Create shipping labels
• Print basic orders
• Finish jobs by cutting, binding, punching, laminating and folding.
• Performs store closing activities such as organizing and cleaning

• Friendly, energetic and positive attitude are essential!
• Well organized and detail oriented
• Professional, personable phone etiquette
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Excellent verbal and written communication skills
• Able to lift 50 pounds or more
• Ability to stand for long periods of time
• Minimum High School or GED

• Part Time

• Monday-Friday
• 20-25 Hours per week