Customer Service Rep - Payment Processor

Now Hiring:
Customer Service Payment Processor

We are seeking a dependable and customer-focused Customer Service Payment Processor to support daily payment processing operations. This position is responsible for processing customer payments, maintaining accurate records, assisting customers with payment inquiries, and providing excellent customer service in a fast-paced environment.

Duties and Responsibilities

• Process customer payments accurately and in a timely manner
• Assist customers with payment questions and account inquiries by phone and email
• Verify payment information and resolve payment discrepancies
• Enter and update customer account information with a high level of accuracy
• Maintain accurate payment records and supporting documentation
• Process refunds, adjustments, and payment corrections as needed
• Answer incoming calls and direct inquiries appropriately
• Assist with general administrative and clerical duties
• Maintain confidentiality of customer and financial information
• Provide excellent customer service while meeting daily productivity goals

Qualifications

• High school diploma or equivalent; previous customer service or payment processing experience preferred
• Bilingual - fluent in English/Spanish
• Strong data entry and computer skills
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Excellent communication and customer service skills
• Strong attention to detail and organizational abilities
• Ability to multitask and work in a fast-paced environment
• Problem-solving skills and a positive, professional attitude
• Ability to work independently and as part of a team
• Dependable work ethic and strong attendance