Customer Service Representative

HIRING IMMEDIATELY: CUSTOMER CARE REPRESENTATIVE IN HOUSTON, TX

Accurate Personnel is hiring immediately for a Customer Care Representative to join our team in Houston, Texas. This role begins as a contract opportunity with a clear pathway toward permanent, full-time employment based on performance. As a primary point of contact, you will play a vital role in ensuring an exceptional experience for our clients by delivering clear information, resolving account inquiries, and managing daily communications with professionalism.

• $15.00/hour
• Monday to Friday, 8:00am – 5:00pm
• Excellent benefits package, including medical, dental, and vision
• Located in Houston, Texas

• Serve as the frontline contact handling phone-based inquiries and outreach to resolve client matters efficiently
• Walk clients through their account details, explaining services and updates with clarity
• Utilize strong de-escalation techniques to handle sensitive or challenging client scenarios calmly and professionally
• Draft clear, professional emails to coordinate with internal departments and respond to external clients
• Maintain an up-to-date understanding of our workflows and services to provide accurate, reliable support
• Drive individual daily metrics independently while contributing positively to the overall team dynamic

• High school diploma or GED equivalent required
• A minimum of 2+ years of dedicated experience working in a high-volume call center or contact center environment
• Must have held a professional customer care or call center role within the last 2-3 years to ensure familiar, up-to-date industry skills
• Strong verbal articulation and professional written communication skills.
• Proven ability to remain patient, empathetic, and solution-oriented under pressure

(Salary range based on experience)

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

(HTB)