Legal Intake Specialist; Customer Service

About The Role

Are you someone who thrives on helping others, has strong attention to detail, and enjoys working in a fast-paced, professional environment?

Josephson Dunlap, LLP is one of the nation's leading plaintiffs’ employment law firms. As our firm continues to grow, we’re looking for a Legal Intake Specialist to join our team. As the first point of contact for potential clients, you'll play a key role in guiding individuals through the initial stages of their legal journey.

This position is ideal for someone with a customer service background who values empathy, communication, accuracy, and professionalism.

• Conduct outbound calls and respond to inbound calls and emails from potential clients.
• Ability to handle high call volume (minimum of 100 calls/day).
• Gather detailed information about potential legal claims in a professional and efficient manner.
• Accurately update and maintain client records with detailed notes.
• Follow up consistently and courteously with leads and current clients.
• Help clients understand the required documentation and assist with any questions they may have.
• Collaborate with intake and case management teams to ensure smooth client onboarding.
• Convert leads into clients through clear communication and supportive service.

• Strong verbal and written communication skills.
• Compassionate, patient, and professional when working with clients.
• Ability to multitask, manage time effectively, and stay organized.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Comfortable using Microsoft Office (Outlook, Word, Excel), Adobe, and internet applications.
• Experience with Salesforce or Litify is a plus.
• Bilingual in English and Spanish is a plus.

In-Person, Full-time, 40 hours per week.

We are currently hiring for one of the following schedules:

• Monday–Friday, 10:00 a.m.–7:00 p.m.
• Saturday–Wednesday, 10:00 a.m.–7:00pm

Occasional overtime and weekend availability.

• Make a difference by helping workers fight for their rights.
• Collaborative, supportive team culture.
• Opportunities for growth within the firm.

• Competitive hourly compensation: $17.00 per hour based on experience.
• Employer-paid medical, vision, dental, life and short-term disability insurance.
• 401(k).
• Paid Time Off.
• Paid firm holidays.