Customer Service Representative

Adecco is assisting a local client in recruiting Call Center Service Representatives for an onsite opportunity in Houston, TX 77038.

Possible Temp-to-Hire Opportunity!

This is a Heart Monitor Call Center supporting patients 24 hours a day, 7 days a week, 365 days a year. Candidates must be comfortable working any shift based on client business needs. Preferred shifts can be discussed, but shifts are not guaranteed.

POSITION SUMMARY

The Call Center Service Representative serves as a customer service contact for internal employees and external customers. This position provides customer service and technical support while assisting with orders, shipments, materials, warranties, and other service-related activities.

RESPONSIBILITIES

+ Provide responsive and reliable customer service and basic technical support

+ Serve as a liaison between customers and internal departments to coordinate service needs

+ Receive and process product orders for shipment

+ Process returned materials, including initiating, receiving, expediting, and closing RMAs

+ Use company systems to manage sales orders, shipments, field service contacts, RMAs, warranties, and reports

+ Assist with customer account, contract, center setup, and consignment-related activities

+ Provide international customer support when needed and maintain flexibility with scheduling

+ Maintain accurate documentation and follow company quality requirements

+ Assist with special projects and other duties as assigned

QUALIFICATIONS

+ High School Diploma or equivalent

+ 0-1 year of customer service or related experience

+ Strong verbal and written communication skills

+ Comfortable working in a high-volume call center environment

+ Basic computer skills and ability to learn new systems

+ Accurate typing skills

+ Minimum typing speed of 45 WPM required

+ Must be comfortable assisting patients in a 24/7, 365-day Heart Monitor Call Center

+ Must be flexible and willing to work any shift based on client need

+ Ability to maintain professionalism when handling customer and patient concerns

+ Strong attention to detail and ability to follow established procedures

WORK SCHEDULE & DETAILS

+

Job Title:

Call Center Service Representative Pay Rate: $15.00 per hour

Location:

Houston, TX 77038

Schedule:

24/7 Operation - Must Be Open to Any Shift Training:
First Shift for 3 Weeks: 8:30 AM - 5:30 PM (Week 4: Contractors transition to their assigned schedules and join their specific teams on the floor)

Employment Type:

Contract / Possible Temp-to-Hire

Start Date:

Projected-September 2026

WHAT'S IN IT FOR YOU

+ Weekly paycheck

+ Access to Adecco benefits

+ Access to Adecco's Aspire Academy with thousands of free upskilling courses

+ Opportunity to build call center and customer service experience

+ Supportive Adecco team throughout your assignment

For immediate consideration, apply today for the Call Center Service Representative opportunity in Houston, TX 77038!

** Pay Details:**  $15.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.  In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

** Massachusetts Candidates Only:
** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.