Technical Services Coordinator

Position: Technical Services Coordinator

Location: Houston, TX

Job : 298

# of Openings: 1

Title: Technical Services Coordinator

Reports To: Director, Customer Service & Operations with dotted line reporting to Senior Manager, Technical Services

Location: Houston, TX

FLSA Status: Exempt

Important:
This is an operations role within the container leasing and logistics industry. This position is not an Information Technology (IT), Software Development, Systems Administration, Cybersecurity, Data Science, or Technical Support role. Candidates should have experience in shipping container operations, depot management, equipment maintenance, terminal operations, or related operational environments.

Triton International is the world's largest and most reliable container leasing company. We provide our customers with efficiency and certainty in an unpredictable world. Our customers depend on our extensive worldwide network and large equipment inventory to meet their needs and help keep global commerce moving forward. We are guided by our values of integrity, reliability, creativity, excellence, teamwork, and long-term view, alongside core competencies that foster a culture of leadership, innovation, and sustainable growth.

Together, these principles empower our team, driving our continued success and cementing our position as an industry leader.

As part of the Triton Team you will play an integral part in our mission "to support the supply chains that connect the world."

• Impact:
  Contribute to meaningful projects that make a difference in the global supply chain.
• Growth:
  Take advantage of professional development opportunities and grow your career with us.
• Culture:
  Be part of a supportive, innovative, high-performing global team where your ideas are valued.
• Benefits:
  Enjoy a comprehensive benefits package.

This position reports directly to the Director, Customer Services & Operations, with a strong dotted-line relationship to the Senior Manager, Technical Services. The primary focus of this role is coordinating Customer Approval activities across North America, ensuring timely and accurate handling of repair estimates, surveys, approvals, and technical inquiries. The position works closely with Technical Services Managers, Operations, Marketing, depots, vendors, and customers to deliver exceptional customer service while supporting Triton's operational and technical objectives.

• Serve as the primary coordinator for Customer Approval (CAPP) activities across Triton's North America region.
• Review, coordinate, and track customer approval requests, repair estimates, and survey requests, working closely with Technical Services Managers to ensure timely responses.
• Coordinate container maintenance and repair activities across Triton's North America depot network, ensuring adherence to company standards and customer requirements.
• Build and maintain strong relationships with customers, depots, vendors, and internal stakeholders by providing responsive, high-quality service.
• Verify that Electronic Data Interchange (EDI) and API estimates are accurately received and processed within Triton's systems, resolving discrepancies with depots as needed.
• Maintain accurate container data and customer approval records within Triton's internal systems.
• Develop and maintain knowledge of Triton's technical standards, container inspection criteria (IICL/UCIRC/CW), and CEDEX coding.
• Participate in occasional depot visits alongside Technical Services Managers to strengthen technical knowledge and support operational initiatives.
• Participate in occasional customer visits to build relationships and gain a better understanding of customer requirements.
• Perform additional duties and…