Account Coordinator

Customer Service / Account Coordinator

Are you a customer-focused professional who enjoys managing orders, coordinating logistics, and building strong client relationships?

We are seeking a Customer Service / Account Coordinator to serve as the primary point of contact for customers while supporting order management, inventory coordination, production scheduling, and logistics activities. This role plays a key part in ensuring a seamless customer experience from quote through delivery and invoicing.

• Serve as the main contact for assigned customer accounts, responding to inquiries and resolving issues over the phone and via email.
• Creating quotes
• Manage the order lifecycle from quote creation through invoicing and delivery.
• Coordinate with sales, production, warehouse, logistics, and accounting teams to ensure customer expectations are met.
• Maintain customer inventory records and prepare inventory reports.
• Create and process orders, purchase orders, invoices, credits, and shipping documentation.
• Assist with production scheduling and communicate order status updates.
• Coordinate domestic and international shipments, freight providers, and logistics partners.
• Ensure data accuracy within the ERP system and customer databases.
• This position will be heavy customer facing