Call Center Representative

Customer Care Representative Temp To Hire

Pay: $18.00 per hour Training Hours at Katy/Corporate (1-1.5 weeks):
Monday – Friday, 8:30 AM – 4:30 PM, 30 min lunch Regular Hours (after training):
Monday – Friday, 8:00 AM – 5:00 PM In-Office, not remote

Duties and Responsibilities:

• Possess excellent punctuality and attendance, time-off requests should be submitted two weeks in advance.
• Manage 100 inbound calls daily in a timely manner while providing high quality service.
• Handling calls related to billing, leaks, usage, delinquencies, disconnects and more!
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• The Customer Service Representative I is responsible for handling and processing incoming calls and requests from customers
• Takes, prepares, tracks and expedites customer orders and inquiries by phone and in person
• Fills out necessary paperwork associated with each transaction
• Generate reports as needed
• Refers service failure complaints to designated departments for investigation
• Inputs information regarding inspections and payments
• Prepares basic correspondence with customers

Minimum Qualifications:

• Bilingual in English/Spanish, preferred but not required
• Previous Call Center environment experience required
• 1 year of customer care experience preferred
• Excellent verbal and written communication and interpersonal skills along with active listening.
• Ability to assist customers with different issues and concerns
• Strong Attendance and punctuality is important – flexible to attendance during significant weather events
• High School Diploma or GED