Customer Service Representative - Export

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees.

With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

This position is responsible for assisting clients with any questions or concerns related to their shipments. Provide exemplary customer service to our valued clients. Maintaining high levels of client satisfaction and productivity. Additionally, accurately document and log interactions with customers to ensure data integrity for management reports.

• Answers phone calls and emails in a timely, professional, and effective manner;
  Observes corporate guidelines when addressing customer inquiries regarding shipments.
• Ensures that appropriate action is taken to resolve customers’ problems and concerns;
  Exhausts all available tools to ensure customer’s needs are satisfied within first communication.
• Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
• Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues;
  Goes the extra mile providing additional information to enhance customer’s experience.
• Performs other duties, as assigned.

• Bachelor’s degree preferred or equivalent experience.
• Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc. (preferred)
• Excellent written and verbal communication skills
• Strong attention to details
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Works well as part of a team
• Knowledge of MS Excel with the ability to learn new software

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

• Short Term Disability Insurance
• 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• Corporate Partner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at US and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.