Ticketing Services Associate

Job Details

Job Location:

Houston Ballet
- Headquarters
- Houston, TX 77002

Position Type:
Full Time Come work with us at Houston Ballet! Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through nationally recognized bold performances, new choreography, and education programs. At Houston Ballet, your creativity meets purpose—and your passion takes center stage. Whether on stage or behind the scenes, every role here contributes to something bigger.

Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

The Ticketing Services Associate will be cross-trained and responsible for supervisory duties of the box office team in support of the Box Office Managers and the Audience Services Manager. They will assist in the daily and business operations of the Box Office as well as the duties and responsibilities assisting with front of house and audience services coordination and operations during performances.

This position requires evening and weekend work, in sync with the season performance schedule and adaptability to shift between various functions as needed.

Work a pre-arranged schedule that coincides with Box Office hours: (Monday through Friday from 8:45 am to 5:00 pm).

When Houston Ballet is in performance, the Box Office hours will be:
Monday – Saturday from 8:45 –6:00pm, Sunday 11:30am – 6:00pm, with extended hours through the weekend and evenings

• Fulfills opening and closing duties of the Box Office as assigned which may include, but are not limited to; opening the ticket center, access to the safe, managing the cash drawer, securing the Box Office space after the closing shift, enforcing Houston Ballet policy and procedures
• Support Ticketing Services Management in a supervisory position to delegate tasks to team members and disseminate Marketing department information from the Box Office Managers and Audience Services Manager
• Provide ongoing feedback and direction regarding workflow of the Box Office as projects are assigned
• Support Box Office Management with onboarding and training new Customer Service Representatives
• Assist in the event set up and strike of marketing collateral specific to each performance or designated Houston Ballet event
• Act as a liaison between Houston Ballet, its patrons and the venue management team during performances
• Support Box Office Managers, Audience Services Manager and Marketing department staff as needed in executing special projects at either the Houston Ballet’s Margaret Alkek Williams Center for Dance, the box office at the Wortham Theater Center or off-site venues and events.
• Objectively address patron issues and provide resolution in compliance with Houston Ballet policies and procedures

• Minimum of 1 year of customer service
• Minimum of 1 year of Tessitura required
• Ability to objectively direct the work of others
• Ability to learn quickly
• Effective written and oral communication skills

Organization/Planning – Develops clearly defined, realistic, measurable objectives that are consistent with the company’s objectives. Organizes personal workload and sets priorities;
Uses time efficiently. Meets deadlines consistently.

Job Knowledge– Possesses the skills, knowledge and expertise required to perform the essential aspects of the job as well as any other specific educational and/or training requirements

Communication – Communicates effectively and can express complex ideas in simple terms both in writing and verbally, in individual or group situations. Comprehends and processes information and responds to communication from others. Interacts effectively across functions and levels of the company.

Flex…