Senior Team Lead - Customer Care

Senior Team Lead
- Customer Care

Senior Team Lead
- Customer Care Houston, Texas

Order Management Agents are responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency. Use deductive reasoning to make sound business decisions. Follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.

Key Responsibilities:

• Ensure compliance to all company and business policies and administer all open sales orders and ensure appropriate order flow.
• Monitor and evaluate all order issues and resolve discrepancies in production metrics and ensure a high level of accuracy.
• Management of the communication with the sales department and other stakeholders.
• Can work with minimal supervision.

Critical

Skills:

• Strong decision making and analytical skills.
• Solid communication skills for both oral and written.
• "Googley" Mindset (Out of the box thinking).
• Researching capabilities.

Skill Requirements:

• Graduate of any 3/4 year degree;
  Preferred knowledge in Order Management and Salesforce/Oracle.
• Excellent communication skills - oral and written.

Salary Range:

Maximum Salary (US): 95000 Minimum Salary (US): 75000

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.