Center Associate
Listed on 2026-09-10
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Customer Service/HelpDesk
Retail Associate/ Customer Service, Customer Service Rep -
Retail
Retail Associate/ Customer Service, Customer Service Rep
Benefits:
- 401(k)
- Employee discounts
- Bonus based on performance
- Free uniforms
- Opportunity for advancement
- Training & development
The UPS Store is a trusted provider of shipping, printing, packing, and business services, proudly supporting individuals and small businesses nationwide. We are committed to providing exceptional customer service and creating a welcoming, professional experience for every customer.
Overview We’re looking for a friendly, dependable, and customer-focused Center Associate to join our team. In this role, you’ll assist customers with a variety of services, including shipping, packing, printing, and business services, while helping create a positive experience with every visit.
New hires will start at $13.00–$14.00 per hour, based on experience and qualifications. After completing 90 days of employment, employees may be eligible for an increase to $15.00 per hour based on performance and evaluation. In addition to hourly pay, team members have opportunities to earn monthly sales bonuses and additional performance-based incentives. Our incentive program rewards employees who contribute to store performance, provide exceptional customer service, and help create a positive customer experience.
Key Responsibilities- Greet and assist customers with professionalism and enthusiasm
- Provide friendly, knowledgeable, and efficient customer service
- Process transactions accurately using our point-of-sale system
- Recommend products and services based on customer needs
- Assist customers with shipping, packing, printing, and other store services
- Contribute to monthly sales goals and overall store performance
- Maintain a clean, organized, and welcoming store environment
- Resolve customer concerns courteously and effectively
- Work collaboratively with team members to achieve store goals
- Support daily store operations and perform other duties as needed
- Prior customer service or retail experience is a plus
- Strong communication and interpersonal skills
- Friendly, positive, and professional attitude
- Comfortable interacting with customers and identifying their needs
- Basic computer and problem-solving skills
- Ability to multitask in a fast-paced environment
- Comfortable learning and using computer applications, including Microsoft Office (Word and Excel)
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