Sr Customer Success Specialist
Listed on 2026-09-10
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Client Relationship Management -
Business
Customer Success Management, Client Relationship Management
The Customer Success Specialist is responsible for helping customers achieve measurable business outcomes and realize value from their investment in WK ELM solutions. The Customer Success Specialist develops a strong understanding of each customer's objectives and works with Legal Operations, Legal, Finance, and Technology stakeholders to drive adoption, customer health, value realization, and retention. The Customer Success Specialist owns customer success plans, monitors customer health and risk, and coordinates the resources necessary to deliver against customer objectives.
The role partners closely with Account Management, Support, Product, Professional Services, and Technical Account Management to create a consistent and successful customer experience.
- Develop and execute customer success plans tied to customer objectives
- Establish and track measurable customer success criteria
- Drive adoption and effective utilization of WK ELM solutions
- Understand customer priorities and translate them into actionable success initiatives
- Help customers identify and communicate value realized from WK ELM solutions
- Conduct Quarterly Business Reviews (QBRs) and support Executive Business Reviews (EBRs)
- Track
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