Customer Service Team Lead – Healthcare

Customer Service Team Lead

Lead and coach a customer service team to meet quality and productivity goals, support staff with system and telephony issues, monitor performance and conduct monthly 1:1s, resolve and escalates issues that affect operations or client satisfaction, ensure HIPAA and compliance adherence, partner with internal departments and clients to ensure top‑tier service.

• High school diploma or GED required; additional education is a plus.
• 2–5 years of healthcare revenue cycle experience (required).
• 2+ years in a lead or supervisory role (preferred).
• EPIC experience strongly preferred.
• Proven experience working with multiple systems and databases in a fast‑paced setting.

• Hours:
  
  Monday‑Friday, various shifts (8am‑5pm, 9am‑6pm, 10am‑7pm, 11am‑8pm).
• Fast‑paced, high‑volume role with multiple systems and patient inquiries daily. Lead will support team success and collaborate with colleagues to improve service delivery.

• Comprehensive health coverage:
  Group medical, dental, and vision plans available from the first day of the month following 90 days of full‑time employment.
• Life and disability insurance:
  Basic life/AD&D, short‑term, and long‑term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) retirement savings plan:
  Eligible to participate at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO):
  Accrue paid time off starting on your first day of employment.
• Flexibility in benefits:
  The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Getix Health is an equal employment opportunity employer and participates in E-Verify. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.