Customer Service Representative

Responsibilities

• Communicate information to operations and sales personnel on shipments which require special handling.
• Advise customers, sales personnel and station management of the current status of all shipments.
• Respond promptly and professionally to customer requests for status of shipments, routings, 'Paid-On-Delivery' charges or other inquiries.
• Coordinate with sales and customers to develop customer specific stand operating procedures.
• Follow-up on sales leads provided from daily shipment logs and quotes.
• Assist in customer service and the preparation of quotes.
• Perform other duties as assigned.

• High School Diploma or GED
• Less than one year related experience.
• Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
• Accurate typing skills and/or data entry skills.
• Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
• Ability to read and interpret documents and write routine correspondence.
• Responds promptly and professionally to customer needs.
• Gathers and analyzes information skillfully.

Demonstrates strong customer service skills by effectively communicating shipment statuses and responding to inquiries. Proficient in data entry and basic mathematical calculations relevant to shipping and logistics.

• Data Entry
• Mathematical Calculations
• Document Interpretation
• Quote Preparation
• Shipment Coordination

• Professionalism
• Prompt Response
• Information Gathering
• Analytical Skills

• High School Diploma
• GED

• Customer Inquiries
• Special Handling
• Sales Coordination
• Operating Procedures
• Shipment Status

• Microsoft Office
• Web-Based Applications