Customer Service Specialist

Customer Service Specialist: (Bilingual Spanish)

The Customer Service Specialist is responsible for handling inbound customer calls regarding account questions and similar matters. This role supports a client that provides financing for business equipment and technology, serving a wide range of organizations. The position involves working with customers to resolve issues and ensure satisfaction while adhering to company policies.

Key Responsibilities

• Receive customer phone calls and resolve issues or concerns.
• Research accounts to discover pertinent information and issues.
• Determine the best method to resolve problems to ensure customer satisfaction.
• Respond to billing inquiries.
• Handle verification of pay histories and quote payoffs.
• Coordinate problem resolution with appropriate departments.
• Inform customers of standard procedures or the resolution of a problem.
• Follow up, either verbally or in writing, to ensure customer satisfaction.

Required Qualifications

Education:

High School Diploma or GED.

Experience:

One (1) year of customer service experience.

Technical

Skills:

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).

Skills and Competencies

• Bilingual fluency in English and Spanish (written and spoken) is required to communicate effectively with Spanish-speaking clients and resolve support requests.
• Ability to manage multiple priorities.
• Ability to learn additional systems as needed.
• Ability to work effectively in a team environment.
• Ability to work under pressure and meet deadlines.
• Strong attention to detail and proofreading skills.
• Strong verbal, written communication, and organizational skills.
• Strong work ethic and self-motivation.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.