Customer Service Support Representative

Company

Description:

John W. Stone Oil Distributor, LLC is the local leader in dockside, mid-streaming, and offshore fueling along the Mississippi River, from Baton Rouge, Louisiana, to Houston, Texas, and into the Gulf of Mexico.

Position:
Customer Service Support Representative (CSSR)

Reports To:

Customer Service Supervisor Worksite:
The facility is in Houston, Texas (Houston Ship Channel Area). The company’s headquarters is in Gretna, Louisiana. (The greater New Orleans area).

Work Schedule:

8am to 5pm, Monday-Friday. Some overtime will be required on an as needed basis.

Essential

Job Duties:

Provides proactive and extraordinary service to all external and internal customers. This responsibility includes always maintaining a professional and positive attitude.

Creatively and efficiently solve customer issues.

Proactively manages customer stock transfer orders (STO’s).Professionally handle all incoming calls, meeting or exceeding the Customer Service expectations and metrics that are established for the department.

Handles, resolves, and takes ownership of all internal and external customer problems.

Identify the root causes of problems and takes corrective action. Problems are closed with calls to customers to ensure the highest level of customer satisfaction.

General knowledge of the product line and pricing schedules.

Efficiently communicate with production team on in-house inventory, volumes, and levels.

Entering and tracking customer orders in the system.

Supports CSR’s with customer invoicing and customer portal processing.

Responsible for Tote Tank tracking

Performs all other responsibilities as may be assigned by management.

Other duties that may be requested by Director, Supervisor or Executive Management as needed

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Physical Requirements:

All offers of employment are conditioned on passing a drug screen and a fit-for-duty physical examination.

John W. Stone Oil Distributor, LLC is an EOE, including disability/vets.

Minimum Qualifications:

Interpersonal skills that allow interacting with a broad profile of colleagues in different functional areas.

One to three years of Customer Service experience in a fast-paced environment.

Proficient in MS Office suite with a strong emphasis on Excel and the ability to learn new software.

High school equivalent

Must have excellent communication skills and could work both independently and as part of a team.