Customer Service Agent - OTS Hunter

if you are a current dsv employee and interested in a position in another country, please contact your human resource representative to discuss the process and requirements of applying.

job area: customer service

location: usa - houston, 10650 okanella street

division: solutions

job posting title: customer service agent - ots hunter - 127420

time type: full time

dsv - global transport and logistics

at dsv, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

as a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

visit  and follow us on linkedin and facebook.

please note that dsv will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an  or  email address. If you question the legitimacy of any dsv job posting, please reach out to

the customer service agent, on-time-shipment (ots) hunter is responsible for building a rapport of trust with the client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by client needs.

as part of the dsv team, associates are expected to meet company objectives in the areas of performance, safety and quality. Associates are expected to comply with all corporate and site-specific policies.

• collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.
• develop and maintain reports and dashboards to support daily business operations and customer service performance.
• ensure accuracy and reliability of data through data cleaning, validation and standardization.
• collaborate with operations, it and customers to address reporting and customer service needs.
• support ad-hoc data requests, customer inquiries and analysis requests as needed.

• must have a high school diploma or general education degree (ged).
• 1-3 years' experience in a customer service-related capacity.
• bachelor's degree in logistics and supply chain management, business or related field (preferred but not required.
• relevant certifications (google data analytics, microsoft power bi, sql, etc.) are a plus.

• intermediate computer skills
• proficient with ms office
• proficiency in excel (pivot tables, formulas, charts).
• ability to perform basic data interpretation and analysis
• understand data cleaning, validation and standardization.
• familiarity with data visualization tools (power bi, tableau, etc.) - preferred but not required.
• warehouse management systems (wms) functions

• n/a

• english (reading, writing, verbal)
• business writing proficiency

• intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client product.

• clear and effective communication skills.
• strong analytical and problem-solving mind‑set.
• strong…