Customer Service Specialist

Position: Customer Service Specialist I
Customer Service Specialist – Lighting & Order Support Envision LED Lighting | Houston, TX 77040

Full-Time | Onsite / In-Person | Monday–Friday – 1st Shift Operations Pay: $19.00

About the Role:

Envision LED Lighting is seeking a dependable, professional, and customer-focused Customer Service Specialist to join our Houston team.

This position supports customers and our distribution center operation with a strong emphasis on phone, email, and chat-based customer service, order entry support, returns/RMAs, and problem resolution.

This role is an important point of contact for our customers. You will assist homeowners, contractors, distributors, and business customers with orders, product questions, returns, warranties, and general support.

Responsibilities Answer incoming customer calls, emails, and chats professionally and promptly.

Assist customers with new orders, order status, product questions, returns, RMAs, warranties, and general support.

Learn Envision LED Lighting's products and terminology to provide knowledgeable customer assistance.

Process customer orders accurately in Net Suite.

Prepare product quotes based on customer needs.

Help customers identify appropriate products and solutions by asking the right questions.

Provide basic troubleshooting assistance for common lighting and product issues.

Route more complex technical questions to the appropriate internal team member or technician.

Communicate with Production and Shipping regarding inventory, order requirements, shipping schedules, returns, and customer needs.

Provide customers with accurate order, shipping, return, and tracking updates.

Manage customer service inquiries and tickets through Front.

Assist business customers with account setup and ongoing account support.

Process warranty registrations, returns, and RMAs.Follow up on open customer issues and take ownership of resolving them.

Maintain accurate records of customer communications, orders, quotes, returns, and account activity.

Support Sales and Marketing with requests for samples, brochures, catalogs, demonstrations, and related materials.

Perform additional customer service and account-support duties as needed.

Qualifications Previous customer service experience, preferably involving phones, order entry, distribution, product support, or technical products.

Comfortable handling a consistent volume of incoming customer calls, emails, and chats.

Strong verbal and written communication skills.

Professional and confident when communicating with customers.

Strong attention to detail and order-entry accuracy.

Ability to learn new products, software, terminology, and processes quickly.

Strong problem-solving skills and willingness to take ownership of customer issues.

Ability to multitask and prioritize customer requests in a fast-paced environment.

Experience using CRM, ERP, ticketing, customer service, or order-management software.

Comfortable learning basic product troubleshooting and technical support.

Preferred Experience Experience in any of the following is a plus:

LED lighting, electrical products, electronics, fixtures, lamps, recessed lighting, retrofits, or controls

Technical or product-based customer service

Net Suite Front  or similar customer service/ticketing platforms

Order processing and quoting

Returns, warranties, and RMAsMicrosoft Office Distribution or warehouse-related customer service

Bilingual English/Spanish