Legal Intake Specialist; Customer Service

Legal Intake Specialist (Customer Service) About The Role

Are you someone who thrives on helping others, has strong attention to detail, and enjoys working in a fast-paced, professional environment?

Josephson Dunlap, LLP is one of the nation’s leading plaintiffs’ employment law firms. As our firm continues to grow, we’re looking for a Legal Intake Specialist to join our team. As the first point of contact for potential clients, you'll play a key role in guiding individuals through the initial stages of their legal journey.

This position is ideal for someone with a customer service background who values empathy, communication, accuracy and professionalism.

• Conduct outbound calls and respond to inbound calls and emails from potential clients.
• Ability to handle high call volume (minimum of 100 calls/day).
• Gather detailed information about potential legal claims in a professional and efficient manner
• Accurately update and maintain client records with detailed notes
• Follow up consistently and courteously with leads and current clients
• Help clients understand the required documentation and assist with any questions they may have
• Collaborate with intake and case management teams to ensure smooth client onboarding
• Convert leads into clients through clear communication and supportive service

• Strong verbal and written communication skills
• Compassionate, patient, and professional when working with clients
• Ability to multitask, manage time effectively, and stay organized
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Comfortable using Microsoft Office (Outlook, Word, Excel), Adobe, and internet applications
• Experience with Salesforce or Litify is a plus
• Bilingual in English and Spanish is a plus

In-Person, Full-time, 40 hours per week.

• Monday–Friday, 10:00 a.m.–7:00 p.m.
• Saturday–Wednesday, 10:00 a.m.–7:00pm

Occasional overtime and weekend availability.

• Make a difference by helping workers fight for their rights.
• Collaborative, supportive team culture.
• Opportunities for growth within the firm.

• Competitive hourly compensation: $17.00 per hour based on experience
• Employer-paid medical, vision, dental, life and short-term disability insurance
• 401(k)
• Paid Time Off
• Paid firm holidays