Bilingual: Spanish Healthcare Call Center Rep

Position: Bilingual: Spanish Healthcare Call Center Rep - 77070
Job Summary:

As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service - turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full-time onsite position based in Northwest Houston, TX 77379.

As a Customer Experience Agent, you will:

+ Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.

+ Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members' needs while collaborating with internal teams to ensure full resolution.

+ Embody a customer-first mindset by actively listening to needs, de-escalating concerns, and providing personalized, compassionate support.

+ Use our internal systems and tools confidently to access member information while keeping your focus on the human connection behind every interaction.

+ Contribute to a culture of continuous improvement by documenting interactions and sharing feedback trends to improve both processes and experiences.

+ Adhere to all operational procedures and regulatory requirements to ensure compliance and protect member information.

Pay:

$24

Location:

Houston, TX 77070

Shift:

Monday through Friday

Will work an 8 hour shift between 7am to 8:30pm

Have to be open to working two weekends out of the month

Top Skills Details

+ Bilingual:
Spanish

+ Call center

+ Customer service

+ Healthcare

+ Insurance

+ Medicare

Experience Level

Intermediate Level

#prioritywest
26

Job Type & Location

This is a Contract to Hire position based out of Houston, TX 77070.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX 77070.

Final date to receive applications

This position is anticipated to close on Oct 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services  

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.…