Customer Service Agent - OTS Hunter

Independent Contributor

Accountability

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

Visit  and follow us on Linked In and Facebook.

Location:

USA
- Houston, 10650 Okanella Street

Division:
Solutions

Job Posting

Title:

Customer Service Agent - OTS Hunter - 127420

Time Type:
Full Time

The Customer Service Agent, On-Time-Shipment (OTS) Hunter is responsible for building a rapport of trust with the Client by delivering exceptional service and supporting critical operational customer service functions to include accurate order review and timely reporting of shipping and/or receiving information as defined and required by Client needs.

As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety and quality. Associates are expected to comply with all corporate and site-specific policies.

• Collect, organize and analyze customer and operational data to deliver accurate reports, support customer service requests and improve service efficiency.
• Develop and maintain reports and dashboards to support daily business operations and customer service performance.
• Ensure accuracy and reliability of data through data cleaning, validation and standardization.
• Collaborate with operations, IT and customers to address reporting and customer service needs.
• Support ad-hoc data requests, customer inquiries and analysis requests as needed.

• Must have a high school diploma or general education degree (GED).
• 1-3 years’ experience in a Customer Service-related capacity.
• Bachelor’s degree in Logistics and Supply Chain Management, Business or related field (preferred but not required.
• Relevant certifications (Google Data Analytics, Microsoft Power BI, SQL, etc.) are a plus.

• Intermediate computer skills
• Proficient with MS Office
• Proficiency in Excel (pivot tables, formulas, charts).
• Ability to perform basic data interpretation and analysis
• Understand data cleaning, validation and standardization.
• Familiarity with data visualization tools (Power BI, Tableau, etc.) – preferred but not required.
• Warehouse Management Systems (WMS) Functions

• N/A

• English (reading, writing, verbal)
• Business writing proficiency

• Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client product.

• Clear and effective communication skills.
• Strong analytical and problem-solving mind-set.
• Strong attention to detail and accuracy in handling customer and operational data.
• Effective time management with the ability to perform duties with minimal supervision or guidance.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
• Strong collaboration skills.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
• Work overtime as dictated by business whether mandatory or voluntary.