Bilingual Customer Service Representative

Top 3 Required Skills
1. Bilingual Customer Service & Communication

+ Fluent in both Spanish and English (spoken and written).

+ Exceptional communication and active listening skills.

+ Ability to build trust and rapport while delivering compassionate customer support.

2. Empathy & Problem Resolution

+ Experience handling sensitive customer situations with professionalism and care.

+ Ability to de-escalate concerns and advocate for customer needs.

+ Strong customer-first mindset with a passion for helping others.

3. Technical Aptitude & Multitasking

+ Comfortable navigating multiple computer systems and applications simultaneously.

+ Strong attention to detail while managing customer conversations.

+ Ability to work efficiently in a structured, performance-driven environment.

Key Responsibilities

+ Respond to inbound inquiries from members, providing accurate, timely, and professional support.

+ Assist customers with questions related to benefits, claims, enrollment, and healthcare services.

+ Investigate and resolve complex issues by collaborating with internal teams.

+ Deliver a personalized and empathetic customer experience during every interaction.

+ Utilize internal systems and tools to access member information while maintaining confidentiality.

+ Document customer interactions accurately and thoroughly.

+ Identify trends and provide feedback to support continuous process improvement.

+ Adhere to all operational procedures, compliance standards, and privacy requirements.

+ Meet or exceed established service and performance goals.

Required Qualifications

+ Fluent in Spanish and English.

+ Minimum of 2+ years of customer-facing experience in one or more of the following:

+ Customer Service

+ Call Center Operations

+ Healthcare

+ Hospitality

+ High-touch service environments

+ Proven ability to communicate with empathy and professionalism.

+ Strong accountability and reliability in a fast-paced work environment.

+ Comfortable receiving coaching and feedback to support professional growth.

+ Strong computer skills with the ability to learn new applications quickly.

+ Ability to multitask efficiently while maintaining a high level of customer service.

Preferred Qualifications

+ Healthcare or health insurance experience.

+ Medicare Advantage, claims, enrollment, or benefits experience.

+ CRM or customer management system experience.

+ Experience working in a metric-driven contact center environment.

Job Type & Location

This is a Contract position based out of Houston, TX.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Houston,TX.

Final date to receive applications

This position is anticipated to close on Oct 2, 2026.

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